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| Basic Policy |
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| We will create valuable time and space. |
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| We will always remain a truly familiar name. |
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| We will deliver "dreams" and "impressions"
to people around the world. |
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ANA will always offer safe and hospitable service within the air transportation
industry, in accordance with the above basic philosophy.
Within ANA's business operations, our customers' personal information is essential
in order for us to provide fully satisfactory services. We recognize the importance
of the information received from our customers, and make efforts in handling this
information. For your safe and trusted use of ANA, we fully instruct our executives
and employees about laws and company regulations related to personal information,
and have established our company's structure, to include measures for safety and
exert maximum effort toward appropriate management and use of each customer's
personal information. |
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| April 1, 2005 |
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| Handling of Personal Information |
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| 1.Scope |
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| The Privacy Policy will apply to all customers using ANA services and products. |
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| 2.Purpose of collecting personal information |
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| Personal information obtained from customers will be used for the following
purposes: |
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| [1] |
Reservations, ticket sales, check-in, airport services, and in-flight
services with regard to air transport services |
| [2] |
Reservations, ticket sales, check-in, airport services for interline transportation,
wet lease, code share, intermodal transportation. |
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Service provisions for ANA Mileage Club members |
| [4] |
Guidance, provision, and management of other services and products offered
by ANA |
| [5] |
All operations incidental or related to the above[1]-[4] |
| [6] |
Implementation of questionnaires concerning service and products, etc. offered
by ANA |
| [7] |
Development of new services and products |
| [8] |
Guidance and information provision for various events and campaigns |
| [9] |
Notification of services and products offered by ANA |
| [10] |
Providing various information on services, products, events and campaigns
of ANA Group companies and partner companies. |
| [11] |
Responses to inquiries and requests |
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| 3.Collecting personal information |
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| ANA will obtain personal information only by fair, appropriate means. |
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| 4.Disclosure to a third party |
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| ANA will not disclose or provide personal customer information to any third
party except under the following circumstances or for the following purposes,
Note that provision of information to data sharing partners and business entrusted
companies are not deemed to constitute disclosure or provision to a third party. |
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| [1] |
Customer consent has been obtained. |
| [2] |
Disclosure or provision is required by laws or regulations. |
| [3] |
Disclosure is required to protect human life, health, or property in cases
where obtaining customer consent is difficult. |
| [4] |
Disclosure is required to cooperate with the public affairs of national or
local governments, and when obtaining customer consent is likely to hinder the
administration of public affairs. |
| [5] |
Before providing information, the following information is provided and made
available to the respective customer, and provision of such information may be
suspended upon the customer's request: 1)The purpose of obtaining information
is to provide such information to a third party; 2)Specific personal data items
to be provided to a third party; 3)The means by which such personal information
is provided to a third party; and 4)Provisions of personal information identifying
individual customers shall be suspended upon the customers' request. |
| [6] |
Data or information is provided in a format that does not disclose identity,
as in statistical data. |
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| 5.Data sharing |
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| ANA shall share personal customer information as follows. |
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Travel Service Provision |
Air Transportation |
| Scope of Data Sharing |
ANA Sales Co.,Ltd. companies (*1) |
Air Transportation:
Air Nippon Co.,Ltd.
Air Japan Co.,Ltd.
ANA WINGS Co.,Ltd.
Air Hokkaido Co.,Ltd. |
| Purpose of use by the user |
Provision of information required for tours,
hotels, and other air travel services and related operations |
Provision of air transportation services |
| Personal information items to be shared |
AMC Number, Customer Name, Address,
Telephone and Fax numbers, E-mail Address, Business contact(Name of Company, Department,
Title, Address, Telephone and Fax Numbers),
Mailing Address, Member Card Type,
Member Service Qualification,
Membership Area, Mileage Status,
Credit-card number and expiration date,
need for wheelchair arrangements, etc. |
AMC Number, Customer Name, Address,
Telephone and Fax numbers,
E-mail Address, Business contact(Name of Company, Department, Title, Address,
Telephone and Fax Numbers),
Mailing Address, Member Card Type,
Member Service Qualification,
Membership Area, Mileage Status,
Credit-card number and expiration date,
need for wheelchair arrangements,
Flight reservation and cancellation
information, boarding status, etc. |
| Party responsible for management of personal
information |
ANA |
ANA |
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*1 ANA Sales Co.,Ltd companies
ANA Sales Co.,Ltd · ANA Tours China Co.,Ltd · ANA Sales Americas · ANA Sales Europe Ltd. |
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| 6.Business entrustment |
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| From time to time, ANA may entrust its business operations to third parties
to which personal information may also be disclosed to the extent required. In
these cases, we will implement all appropriate measures with such third parties
to safeguard the confidentiality of customer data, including establishing agreements
on the handling of such personal information. |
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| 7.Managing personal information |
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| We manage our customers' information according to the strictest standards
and take the utmost care to prevent leaks, loss, or alterations, We ensure that
our board members and employees are properly trained regarding appropriate handling
to safeguard the security of information identifying individual customers. An
appropriate retention period for personal information shall be established separately
in accordance with the purpose for which such information is used, Following the
expiration of this period, we shall dispose of the information in question by
appropriate methods. |
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| 8.Disclosure, correction, deletion, addition, discontinuance,
and erasure |
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Any customer request submitted in the manner specified for 1)the disclosure,
2)the correction, deletion, or addition, or 3)the discontinuance and erasure of
personal information held by ANA shall be handled as follows, within a reasonable
timeframe, after such requests are determined to be authentic.
A customer request may be rejected partially or entirely if compliance with such
request would endanger the life, health, or property of the customer or a third
party; seriously impact ANA's business operations; or result in a violation of
laws or regulations. |
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| 1) |
Appropriate acknowledgement will be made of receipt of disclosure
requests. |
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Correction, deletion, or addition shall be undertaken after due review of
requests. |
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Discontinuance and erasure shall be undertaken by appropriate methods. However,
we remind customers that such requests may impede the provision of services to
the customer, despite our best intentions. |
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| 9.Inquiries and submission of request for disclosures |
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Requests concerning personal customer information or other inquiries concerning
personal information shall be handled as follows.
ANA reservation confirmations and boarding confirmations shall be handled, at
no charge so if you will visit ANA SKY WEB (www.anaskyweb.com) or call our ANA
Reservation Center. Information on the ANA Mileage Club is handled at no charge
through the ANA SKY WEB (www.anaskyweb.com) or the ANA Reservation Center. In
both cases, requests will be rejected if customer identification cannot be confirmed. |
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| [1] Information
desk |
Any customer request for disclosure, correction
or deletion, addition, discontinuance,
or erasure must be made using the specified forms, accompanied by the necessary
documents, and received by mail at the following addresses:
Matters related to ANA Mileage Club
ANA Mileage Club, Personal Information Handling Desk
P.O. Box 20, Osaki Post Office, Tokyo Gate City, 141-8411
Other
All Nippon Airways Co., Ltd., Personal Information Handling Desk
Shiodome-City Center, 1-5-2, Higashi-Shimbashi, Minato-ku, Tokyo
105-7133, |
| [2] |
Documents required for disclosure |
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Any "request for disclosure, etc." must be submitted by post after
completing request forms (A) and enclosing personal identification documents (B)
below. Customer requests for disclosure, etc. may not be acknowledged if any of
the required information is missing. The forms under (A) may be downloaded from
ANA SKY WEB (www.anaskyweb.com) or obtained from the ANA Reservation Center, ANA
ticketing office or ANA check-in counter.
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| (A) Forms designated By ANA |
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(B) Documents required for confirmation of identification of principal or
agent
< For the principal> |
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Two from either a copy of driver's license, passport, health insurance
certificate, basic resident registration card with photo, pension insurance booklet,
physical disability certificate, foreign registration or certificate of seal registration. |
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<For the agent>
* Power of attorney and agent certificate
(Two from either a photocopy of the agent's driver's license, passport, health
insurance card, basic resident registration card with photo, pension insurance
booklet, physical disability certificate, alien registration certificate, or certificate
of seal registration.) |
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For legal representatives, a document certifying status as legal
representative in addition to the document listed above. |
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| [3] Fee |
A fee of 500 yen (including tax) will be charged for the
request of each item for disclosure. |
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| 10.Application and modification of the Privacy Policy |
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This Privacy Policy explains how ANA handles personal customer information.
Use of ANA services and products by a customer is deemed to constitute full understanding
of and consent to the terms of this Privacy Policy.
This Privacy Policy is subject to revision by ANA at any time. |
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| (As of April 1, 2005) |
